Tuesday, March 31, 2009

"Recomendations" + Poor Children + The Homeless + Soldiers = 2 Weeks

I have been meaning to post this for about a week and a half now but for one reason or another I have not, sorry.

So I quit my job. Borders to be specific. I know, no more discount on books, how could I? Here's how:

Since I started working at Borders the company has been shifting it's Customer Service in store staff towards being salesmen, are new name was "bookseller". With the downturn of the economy and the retention of bankruptcy lawyers on the part of Borders they really started to tightening the screws on the entire staff to start "urging" customers to buy a specific product.

Before I went to Egypt I could handle the little bits of pressure the managers put on me and I would just shrug it off and move on with my day. Upon my return things were a little different.

What confronted me was a sign that said if any employee failed to great and "recommend" a product to every customer within 10 feet of them they would be terminated. On top of that we would each be graded for every CSI (those surveys the ask you to fill out over the phone at the register) that is issued during our shift. As well as we would be graded by a manager and asked to sign off on said grade each shift. Not to mention there are four specific products that we are supposed to be "intimate" with so we can better "recommended" them to customers (last week they were a stuffed bunny, a medical narrative about a woman with cancer, some random harcover novel about a Chinese love story, and the new Jodi Piccoult book. If I had my way I would reccomend they don't buy those things).

Throw on top of that our "charities" that we run at the register which include a stuffed bunny you can buy for $6 that we take all the profits from and then donate to the Salvation army, or the book drive that requires you to by a specific book from us that we again take the profit from and then donate at your behest, OR (my favorite) you can buy a bag of coffee beans from us for $10 and donate it to the troops oversees for which we get all the profit and you can have a free drink from our cafe.

Because you know if there is one thing our servicemen and women need in Iraq and Afghanistan it's to be hooked on bad coffee. Here's a real charity, how about we start taking money that goes to buying them more body armor or maybe to help disabled veterans recover from injuries such as missing extremities or PTSD. Preying on peoples emotions with poor children, the homeless and soldiers just to make a buck. Fuck You Borders for making me feel guilty every time I process a transaction. Shame on you.

And all this in a time of economic recession.

For those reasons I gave my two weeks notice on Saturday March 21st, and for that reason all my co-workers (some managers included) gave me congratulations. Just a little something Borders, when your employees congratulate each other about being able to quit the company it means you are doing something wrong.

1 comment:

  1. LOVE the catholic guilt tag, but I think it's Borders that needs to experience it.